Our software is designed to simplify and optimize workforce management, making it possible to plan with confidence and precision. Here’s what you can expect:
Accurate forecasting
With access to real-time data and in-depth trend analysis, you can accurately predict your customer service demand. By leveraging live insights, you can forecast resource needs with greater precision, ensuring your team is always prepared for both peak times and quieter periods, helping you stay ahead of fluctuating workloads.
The app is specifically designed to meet the needs of forecasters and capacity managers in contact centers. You can create detailed weekly forecasts per queue to support your recruitment plans, and generate daily forecasts to optimize scheduling. This flexibility ensures you can effectively manage staffing levels and plan resources with precision.
Short-, mid-, and long-term forecasting
Optimize short-, mid-, and long-term forecasting with tools designed for seamless performance and resource efficiency. Use the fitting function to train your model effectively, keeping control while leveraging powerful computing.
Measure forecast accuracy with precision using the MAPE method for equal impact across intervals or the WAPE method for improved results in high-volume scenarios.
Holidays and event insights
Customize your forecasting variables by incorporating factors like holidays, billing cycles, and marketing events, ensuring your predictions align with real-world traffic.
Create and manage both past and future events to refine your data, ensuring the algorithm works with clean inputs for more accurate results.
Leverage the holidays library to account for national holidays, helping the forecasting engine understand their impact and predict future trends effectively.
Visualize the story behind your forecasts with event names and impacts displayed on historical and future timelines, providing clarity and context for your team.
Advanced data management
Organize your queues by creating departments that can be forecasted together, with the flexibility to adjust them anytime without losing data.
Easily handle repeat traffic by using the repeat traffic slider to clean your time-series data and focus on accurate forecasting.
Manage outliers effortlessly by manually adjusting missing data or extreme volumes, ensuring your forecasts remain precise and reliable.
Data in, insights out
Upload your time-series data in .csv format or contact us to create a custom connection with your data warehouse, ACD or any other system where historical data is stored.
While we aim to reduce your needs for spreadsheets we also understand that some processes still require the use of spreadsheets. Everything you see in the app is therefore fully exportable!
Seamless collaboration
Invite your team members or marketing department to work together effortlessly on forecasting, ensuring smooth operations even when you take a well-deserved vacation.
Our user-friendly interface is designed for quick adoption, allowing your team to dive in without a steep learning curve and focus on delivering exceptional results.
