Need some help getting started?

Get some help in setting up the application for your customer service department.

Reviews by trainees

    EXCELLENT  
  2 reviews on
 
 
         
   Anna Vriezema 
 2021-11-09
 
 
   De training van AIM Forecasting was voor mij een fijne combinatie van nieuwe kennis opdoen op het gebied van forecasting en het regelmatig testen van de opgedane kennis door middel van leuke uitdagende opdrachten tijdens de training. De trainer was vriendelijk en zeer deskundig op WFM gebied. Dank jullie wel AIM Forecasting!
  
 
 
       
   Wessel van Vulpen 
 2021-11-08
 
 
   Erg goed! de werking is zeer nauwkeurig. De bijhorende training is interactief. Desondanks de tijdsduur voelt het niet als een lange zit! Blijf zo doorgaan, heren!
  
 
 
  
 
  Load more

Why follow this workshop with AIM?

Get to know our team and speed up the configuration

Save time

You can figure it all out by yourself but sometimes you just want results, fast, now.

Maximum results

If you tell us about how your department works we can help you with a configuration that will work best for you.

Goal setting

After the workshop you will know what accuracy is attainable for your specific situation.

This workshop will..

Guide you through setting up the application
Help you generate the first predictions
Give you an indication of what accuracy is attainable
Show you how to configure holidays and special days
Help you understand the basics of Machine Learning in time-series forecasting

This workshop is designed for...

Everyone who wishes to use the app for the first time or experienced users who want to upgrade their understanding.

Especially relevant for the following positions:

Manager WFM
Forecaster
Capacity manager
Resource manager

Workshop details

About this workshop

No prior knowledge required
100% online course (MS Teams)
English language (or Dutch, that’s also possible :))

Instructor

Richard Zeelenberg

Co-Owner - AIM Forecasting

Knowledge

No prior knowledge required
Some experience with time-series forecasting is helpful though
Understanding how contact centers work also helps

Tools

Microsoft Excel

1 hour

Your investment in this workshop is 1 hour.
Fast paced, no breaks and you’ll have our full attention.

Certificate of completion

After completing the workshop you will become a certified AIMbassador! What that means we’ll explain in the workshop.

Pricing

When you enroll for this workshop you will learn how to navigate the app, connect historical data and create accurate contact center forecasts.

€99

Enroll for this workshop

Questions

What happens after I register?

You’ll receive a payment request and the invitation to the workshop through MS Teams.

How can I pay?

After registration you will receive an e-mail with the invoice for the workshop. The invoice can be paid by regular bank transfer. If you signed up more than 1 participant you will receive a single invoice for all participants. If you wish to have seperate invoices please let us know on the registration form.

Can I request a refund?

Yes. If you cannot attend or changed your mind you will get a refund. No questions asked!

Do I get a certificate?

Yes! Each participant receives a personal certificate after completing the workshop assignments.